The Customer Service Challenge
Every Business Owner and Manager knows that the cost of acquiring a new client is on the rise. They know one of the best ways to impact profitability is to keep their clients long-term. To ward off competition, companies large and small are looking for ways to create an exceptional client-focused customer service experience that will reduce problems with client care and increase the number of happy customers that plan to come back.
Repeat clients and customers mean predictable high-profit future sales, and that’s important! Our research has shown that traditional methods are no longer keeping up to the changing buyer environment.
Buyers are more educated and highly resistive to mediocre customer service. Consequently, customer service representatives find themselves struggling to keep up with the higher expectations and the cultural changes to produce results.